Techworks offers a complete range of leading communications services to clients. These services include Telephony and Message Management Systems, Electronic Mail Hosts, Clients, and Remote Access/Remote Control tools. Communications systems are a vital component of all business processes.

Computer Telephony Systems

Techworks is a Communications Solution Provider and authorized reseller of Artisoft TeleVantage, a comprehensive call centre solution built to meet the needs of small and medium-sized businesses. “TeleVantage Call Center offers a sophisticated feature set that was previously out of reach for most small- to medium-sized businesses, including advanced queue routing, comprehensive trend reports, real-time statistic tracking, remote IP agent support, and agent monitoring, coaching and recording. In addition to these call center capabilities, TeleVantage  provides intelligent desktop call control and management, rules-based call handling, graphical voice mail, comprehensive messaging, automated attendant, Web browser access, and IP telephony. Industry-standard APIs enable development of customized applications and tight integration with database systems such as customer relationship management applications".

Email System Configuration and Management

Techworks is experienced with the setup and configuration of in house email systems such as Microsoft Exchange Server.  These systems perform efficiently over a corporate WAN and are securely positioned behind your firewall server. A local mail server can allow clients to host their own mail giving them complete control over mailbox configuration, address names, routing, and other advanced functions. Electronic mail client configurations can be either remotely or locally available. Many additional features can be implemented such as laptop synchronization of mailbox resources, access through a web browser and synchronization with PDA devices. Modern email client applications offer much more than electronic mail functions. Many businesses use email applications in conjunction with shared collaboration objects as powerful contact and calendar management tools. Techworks offers strategic planning and training in the use of these and other collaboration tools. Our extensive experience in mail server configuration and client configuration has empowered clients to leverage this technology to its fullest potential.